This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online.
Personally Identifiable Information (PII), as described in UK privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect?
When browsing our website you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To improve our website in order to better serve you.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
- To follow up with them after correspondence (live chat, email or phone inquiries).
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards. We only provide articles and information. We never ask for credit card numbers. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. They are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that makes your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise, transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users: https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have implemented the following:
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the Facebook Pixel) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add-on.
Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our homepage or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes on our Privacy Policy page.
Contacting Us
If there are any questions regarding this privacy policy or you want to change your personal information, you may contact us.
Last edited on 08-11-2016.
GDPR Privacy Policy
Privacy of your data is very important to us.
Any personal data collected will only be used as permitted by law and our privacy policy is based on the General Data Protection Regulation and The Data Protection Act.
Our Information
This website is owned and run by the following private limited company.
Company Name: LJX Tree Surgeons
Company Number: SC344512
Registered Address: Mid Glen Farm West Glen Road Langbank PA14 6YL
Data Protection Officer: Maria Kerr/Fiona Clark
Further contact details can be found below in the ‘how to contact us’ section.
How We Collect Your Information
We collect your information when you fill out our contact form.
We also collect data in Cookies on our website for the purpose of Analytics traffic data.
The information we collect includes your Name, company name, email address and phone number.
What do we do with your Information
We use your information to contact you regarding your initial enquiry. We may also send you marketing emails as a prospective customer.
We store your emails, while your enquiry is current and delete these when your enquiry is complete. Should you become one of our clients, emails are stored on our servers while relevant.
We use cookies to collect analytics data of how you clicked through to our site and where you visited on our site. This data also gives us information of how long you visited pages for and what your exit point was from the site.
For the purposes of marketing, we may store your email address on a 3rd party mailing system that allows us to send out marketing emails. That information is held on our account and is not available for use by the 3rd party, they act as a mailing service software provider.
Who we share your information with
- Companies who help us to send email marketing campaigns and with a company that requests reviews on our behalf, about your customer experience.
- As a client we will store your data on our accounts system for the purpose of invoicing.
- Our Lawyer in the event of a legal claim
- Search Engines who help us to understand how people are using our website
- IT Providers in the case of a technical support issue relating directly to an issue you are having.
- If we were ever to sell or transfer our business, we may pass your information to the 3rd party to be used under the same basis we have used it.
We don’t share or sell your data to any 3rd party company for them to use for their own purposes of marketing.
How can you access your personal data?
If you would like to find out what information we store about you, please contact using the information below.
We respond to these requests within 14 days. Requests are normally free, but repetitive requests may have to be charged for, to cover costs.
How you can contact us
For all enquiries relating to privacy and personal data, please contact the following person.
Name: Maria Kerr/Fiona Clark
Email address: enquiry@ljxltd.co.uk
Telephone: 01505 873347
Postal Address: Mid Glen Farm West Glen Road Langbank PA14 6YL
Policy Updates
We may change our policy as required when there are changes in the privacy laws, or we have information to add about the way we deal with your personal data.
Where changes are made to our policy, your acceptance of the terms will be assumed on the next use of our site.
Policy last updated: 10/06/18
